FEG Online Services uses multi-factor authentication for access. Multi-factor authentication acts as an additional layer of security to prevent unauthorised users from accessing the portal. Users will require Microsoft Authenticator or a similar application to access the portal.
If this is the first time you are accessing FEG Online Services from 26 March 2025 you will be required to register again and link your authentication application via QR code.
To register, click 'Continue' below and select 'Sign Up Now' and enter your details to complete your new registration and receive your QR Code.
FEG Online Services users with existing accounts that register with the same email address will have their account automatically linked.
For more information on how to register please see our guide How do I access FEG Online Services
Fair Entitlements Guarantee (FEG) is a scheme of last resort that provides financial assistance for unpaid employee entitlements in insolvency. FEG Online Services is the best way to make and monitor your FEG claim.
Note: once registered, if you forget your password you can reset it at the initial FEG Online Services page.
Before you start completing this claim form, we recommend you read the following fact sheets available on the Fair Entitlements Guarantee (FEG) website:
FEG is a scheme of last resort that provides financial assistance for unpaid employee entitlements in insolvency. FEG assistance is only available where there is no other source of funds to pay employment entitlements to eligible employees retrenched due to liquidation or bankruptcy of the employer.
FEG is administered by the Commonwealth Department of Employment and Workplace Relations Department (the department). Decisions about eligibility for FEG assistance are made in accordance with the Fair Entitlements Guarantee Act 2012 (FEG Act).
If eligible, you may be entitled to receive financial assistance for the following unpaid entitlements:
Please note some entitlements are subject to maximum capping thresholds.
Further information, including the FEG Service Charter, is available on the Fair Entitlements Guarantee website. You can also contact the FEG Hotline on 1300 135 040 or the insolvency practitioner managing your former employer's affairs for more information about FEG.
Under the FEG Act, a special scheme has been established to provide assistance to contract outworkers in the textile, clothing and footwear industry (TCF contract outworkers). The normal FEG claim form should be used to make a claim.
If you have lost your job and have been left with unpaid employment entitlements due to your employer being insolvent or bankrupt, the Fair Entitlements Guarantee (FEG) can pay some of your owed entitlements, provided certain conditions are met. An effective claim will need to be lodged within 12 months of losing your job or the liquidation/bankruptcy date (whichever is later).
Note - unpaid Superannuation Guarantee Contributions cannot be claimed. These should be pursued through the Australian Taxation Office.
Find out more what assistance FEG can provide.
Before you begin completing your online claim, check the requirements for submitting a FEG claim.
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